Reprints and refunds
Labels are printed to your order, so we cannot take back labels that match the approved proof. If something is wrong, we put it right.
What is covered?
Report any of these within 10 days of delivery and we reprint the affected labels or refund you.
- Labels that do not match the proof you approved
- Print faults such as missing colour, smears or poor registration
- Labels cut to the wrong size or shape
- Labels damaged in transit
- Short quantities
What is not covered
Errors in wording or artwork that were on the approved proof, labels that fit the size you approved but not your container, and labels damaged by storage or application after delivery. Please check every proof carefully; the checklist in our artwork guide helps.
How do I report a problem?
- Email info@thecustomlabels.co.uk within 10 days of delivery.
- Include your name, the order and a photo of the problem.
- Keep the labels until we reply.
- We confirm a reprint or a refund by email.
Questions
More answers in Help, or call +44 7578 382054 or message us on WhatsApp.
How long do I have to report a misprint?
10 days from delivery.
Will you refund labels I no longer need?
Labels made to an approved proof cannot be returned, as they are printed for you.
Do I have to send the faulty labels back?
Usually not. A photo is normally enough. Keep them until we reply.
What if only some labels are faulty?
We reprint or refund the faulty ones.
Is a typo on the approved proof covered?
No. Anything on the approved proof is printed as approved.
How quickly will a reprint arrive?
We print reprints as quickly as we can and send them by free tracked delivery.
Can I choose a refund instead of a reprint?
Yes. Tell us which you prefer when you report the problem.
What if the parcel arrives damaged?
Photograph the box and the labels and report it within 10 days.
Are colour differences covered?
Clear differences from the approved proof are. Small shifts between screen and print are normal.
What if my labels peel after applying them?
Tell us how they were applied and stored. We will help find the cause and suggest a fix.
Tell us what the label goes on
Send the product, the label size in mm, a rough quantity and your logo or artwork. We reply by email within one working day with a price and a free design proof. Prefer to talk? Call +44 7578 382054 or message us on WhatsApp.